Frequently Asked Questions
Everything you need to know about your Radiance Films experience.
What is the standard shipping time for orders?
Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on the destination and customs processing.
Do you offer international shipping?
Yes, we ship our premium film collections worldwide. Please note that customers are responsible for any local import duties or taxes incurred upon delivery.
What is your return policy for physical media?
We accept returns on unopened and sealed items within 30 days of purchase. If an item arrives damaged or defective, please contact our support team immediately for a replacement.
Are your releases region-locked?
Many of our Blu-ray releases are Region B or Region Free. Please check the specific product description for regional coding information before completing your purchase.
How can I track my order?
Once your order has been dispatched, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.